Shipping policy
Shipping Policy
This policy is to ensure that you clearly understand our shipping policies and procedures. By ordering from this store, you are accepting the policies contained here.
Due to the COVID-19 outbreak, your order may be delayed. Our team is closely monitoring the situation and will announce any changes to the shipping method and delivery on this page.
Transport information
Our order cut-off time is 7:00PM. If we experience a large order volume, deliveries may be delayed. If there will be a significant delay in the delivery of your order, we will contact you by email or phone. We deliver throughout the United States.
Our orders are shipped during business hours from Monday to Friday. After processing the order, we will send it to the transportation company and they will completely handle it. Product handling time will take 1 business day. You will be given a tracking number so that you can track your order.
Estimated time of arrival
Our estimated time of arrival is 3-8 business days, depending on where your items are shipped from and which delivery method you select. Multi-item orders may be shipped in different packages and may have different estimated arrival times.
Transportation Costs
|
Rate name |
Condition |
Shipping speed |
Cost |
|
Economy |
50 USD and Up |
5-8 Business days |
Free |
|
Economy |
0.0001lb - 5 lb |
5-8 Business days |
4.90 USD |
|
Economy |
5.001lb – 70lb |
5-8 Business days |
19.90 USD |
|
Standard |
0.0001lb- 1lb |
3-4 Business days |
6.90 USD |
|
Standard |
1.0001lb – 5lb |
3-4 Business days |
9.90 USD |
Price of the product including VAT
All products prices on www.myaquamassage.com are include Tax (VAT). The prices you see on our website are therefore always the same price that you pay excluding Shipping costs. If you as a company are interested in shopping at www.myaquamassage.com. We recommend that you Contact us for a quote.
Order tracking
You can track your order 1business day after processing the order.
We provide a tracking page that can obtain information from all suppliers involved in delivering your package. You can also follow your order on the website of a specific logistics provider.
If the tracking number does not work, we recommend you try tracking with the order number. Alternatively, you may contact our customer service team. Our mail is info@myaquamassage.com.
Communication is the key-we will email shipping confirmation and free shipping status updates to keep you up to date throughout the shipping process.
Note
We are not responsible for sending replacement products due to the wrong address of the customer when placing the order. Please double check your address information and send us an email immediately after you find the discrepancy.
If you have any questions, comments or suggestions, just feel free to contact us!
Email: info@myaquamassage.com.Phone: +1 908 282 9449
Address: The Mills at Jersey Gardens MALL,
651 Kapkowski Road, 83, Elizabeth New Jersey 07201,
United States
Hours: Mon - Fri AM 11:00 – PM 7:00 (GMT-5)
Saturday, AM 11:00– PM 8:00 (GMT-5)
Sunday, AM 12:00– PM 6:00 (GMT-5)