Return and Refund policy
Return and Refund Policy:
At myaquamassage.com we value customer experience above all. If you are not entirely satisfied with your purchase, we're here to help. We provide a 30-days refund service. Please contact our customer care with any questions about damaged or defective products. We will work with you to issue a refund. All products must be new, unused and with the original packaging to be accepted. Please review our full return policy, before starting the return process.
Please note that we cannot provide refund service for the following products:
- Any product that has been modified, installed, or used in any way
- Final sale, open box, and clearance items
- Items over 30 days after receipt
We will use special packaging to pack your product.
Restocking fee: no restocking fee.
Return shipping fees:
For defective products: The customer has to bear the actual shipping cost.
For customer remorse: The customer has to bear the actual shipping cost.
How will customer get the return shipping level?
For defective products: Download and print.
For customer remorse: Download and print.
How can customer return products?
-By mail.
Damaged and defective products
We suggest that you inspect all packaging received for any defects. If your item is damaged or defective please contact us immediately and we will work with you. Damaged or defective items will be replaced.
We will require images of the damages to the product and of the original packaging received along with its shipping label.
Damaged items need to be reported within 3 days of receipt. Once your return request has been received, our customer care team will reach out to you within 1 business day.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 7 business days (bank processing time frame).
In which case is the full refund?
- Product Quality Problem
- Sent The Wrong Order Or Item(s)
- Product Lost During Transportation
Order Cancellations
You may cancel your order up to 24 hours after the order is placed. However, if your order has shipped, we cannot cancel your order.
Still have questions? Please contact us.
Email: info@myaquamassage.com.Phone: +1 908 282 9449
Address: The Mills at Jersey Gardens MALL,
651 Kapkowski Road, 83, Elizabeth New Jersey 07201,
United States
Hours: Mon - Fri AM 11:00 – PM 7:00 (GMT-5)
Saturday, 11am - 8pm
Sunday, 12am - 6pm